We are delighted to welcome you to the Identity Clothing (hereinafter referred to as the “Site”), the official online store for the brand Identity Clothing. We ask you to take the time to read these terms and conditions carefully. Unless stated otherwise herein, the relationship between Identity Clothing and its Users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. If you do not agree to these terms and conditions in their entirety, please do not use the Site. From time to time, when you use particular services or purchase products on this Site, you may receive additional guidelines, rules and policies applicable to such services and products, all of which are hereby incorporated by reference and will apply to your use of the Site. Identity Clothing may from time to time amend the Terms and Conditions by posting such change at the Site. Use by you after such change has been posted shall constitute acceptance of such changed terms. For the meaning of the definitions used in these Terms and Conditions, please refer to section 16.
1. IDENTIFICATION – Identity Clothing is the seller of the products displayed on the Site.
Our registered office is:
2. ACCURACY OF CONTENT – Identity Clothing uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate only. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products. However, we cannot guarantee that your screen’s display will accurately reflect the colour of the product on delivery. Changes are periodically made to the information on the Site without notice to you. Identity Clothing reserves the right to change the Site at any time, in its discretion. Identity Clothing does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. Identity Clothing shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.
3. PRICES – The price of the products you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed on the e-mail confirmation confirming receipt of your order. All prices are in £, inclusive of VAT and forwarding charges. If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for the sum that has been debited from your credit card for the products.
4. ONLINE ORDERING – You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps: • You add the products you want to purchase to your basket; • You choose your delivery method; • You enter the delivery address; • You enter your billing address together with the payment information; • You will be asked to accept the Terms and Conditions; • Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order including the shipping charges. After submitting your order we will se Notification E-mail”). All orders are subject to availability of the products at the time of dispatch. We reserve the right to cancel your order for any reason.
6. SALE CONTRACT – No sale contract will exist between you and Identity Clothing until the products have been dispatched. All information on our Website is an invitation to treat only and is not an offer or unilateral contract. Your order represents a binding offer by you to purchase our products. The sale will only be binding on us once we have notified you by means of the Shipping Notification E-mail that the goods have been dispatched to you. Identity Clothing reserves the right to refuse an order, wholly or partially, in the following cases: • IF THE PRODUCT IS NOT AVAILABLE; • If your billing information is not correct or not verifiable; • If your order is flagged up by the security systems as an unusual order or an order susceptible of fraud; • If your bank transfer payment/reservation is not received timely; • If we have reason to believe you are under 18; • If we have reason to believe you are a reseller; • IF THERE WAS AN ERROR IN THE PRICE QUOTE; • If we could not deliver to the address provided by you; • In the event of force majeure.
7. DELIVERY RESTRICTIONS – COUNTRY OF DELIVERY – • Care of PO Box addresses and military APO addresses are not accepted. • We deliver from Monday till Friday, except for bank holidays. • Through our Site the products are delivered in the UK except for the ‘Isle of Man’ or the ‘Channel Islands’.
8. DEFECTIVE PRODUCT OR WRONG DELIVERY – You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure, but for faulty goods or goods being returned due to our error we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you at our own costs the correct replacement product.
9. DISTANCE SELLING – RIGHT OF RETRACTION/CANCELLATION – You have no right of retraction/cancellation for the supply of goods made to the customer’s specifications or clearly personalised. Right to cancel You have the right to retract/cancel from the sale contract within 14 days without giving any reason. The retraction/cancellation period will expire: (i) after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products; or (ii) in the case of a sales contract relating to multiple products ordered by you in one order and delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products. To exercise the right of retraction/cancellation, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can also electronically fill in and submit any other clear statement on our website using the return form (and we encourage you to use the return form for more efficiency in processing the retractions/cancellation). If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation If you retract/cancel from the sale contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling from you. We will make the reimbursement without undue delay and not later than 14 days from the day on which we are informed about your decision to cancel from this sale contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We will collect the goods in the manner described in the Return Form, and bear the costs related thereto. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods. You should not yourself send back the goods in a manner other than set forth in the Return Form; if you may do so anyhow, you are doing so at your own cost and responsibility.
10. LIMITATION OF LIABILITY – The terms and conditions of this sale contract do not affect your statutory rights. We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Site, its content or any link to another website arising in contract, tort (including negligence) or otherwise, except in the case of death or personal injury caused by our negligence or wilful misconduct. We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the sale contract for: (a) any losses which are not foreseeable by both parties to the sale contract at the time such sale contract is formed arising in connection with the supply of the products and related service or their use by you; (b) any losses which are not caused by any breach by us; (c) business or trade losses. Our entire liability in connection with the sale contract will not exceed the purchase price of the products in question. Identity Clothing is under a legal duty to supply the ordered products that are in conformity with the sale contract.
11. WARRANTY – (a) Legal Warranty: Consumers are entitled to the legal warranty. It covers lack of conformity of the goods at the time of the delivery. The seller undertakes to replace or repair the concerned goods (or parts) free of charge. The seller reserves the right to exchange the article if the costs for a repair are disproportionate, or if a repair is impossible. The consumer has the burden of proof to show that defects that appear after a period of 6 months following delivery were in place at the time of delivery. (b) Commercial Warranty: Identity Clothing also offers an additional commercial warranty on certain products. For details of this warranty, please refer to the warranty card and/or to the Site.
12. QUESTIONS, COMPLAINTS, COMMENTS OR SERVICE CONTACT – If you have any questions, or if you have technical problems in accessing information on our Site, please contact us
13. USE LIMITATIONS AND INTELLECTUAL PROPERTY RIGHTS – All brand names, product names and titles used on the Site are trademarks or trade names of Identity Clothing or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as they may constitute an infringement of the holders’ rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of Identity Clothing or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain Identity Clothing’s prior written consent.
15. USE OF YOUR SUGGESTIONS TO Identity Clothing REGARDING NEW PRODUCTS, FEATURES OR PROCESSES – (a) A submission will not in any way establish a confidential relationship nor will it place Identity Clothing in the position of receiving a submission in trust and Identity Clothing shall not be obligated and makes no commitment to treat or maintain as confidential such submissions. (b) Identity Clothing shall have the right to retain any material submitted to it, to make copies thereof and to retain the same in its files. (c) No obligation is assumed by Identity Clothing or may be implied by the receipt or examination of the submission unless or until a formal written agreement signed by Identity Clothing and by you, and then Identity Clothing’s obligations shall be only as expressed in that written agreement.
16. DEFINITIONS – Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise: • Terms and Conditions: these terms and conditions and all its additions or updates. • Order: the result of the ordering process as described in the Terms and Conditions. • User: someone who by entering the address of this Site or by following a link visits this Site and uses it for informative purposes or to place an order. • Identity Clothing, a limited liability company having its registered office at:
• Site a collection of webpages grouped together under the address of www.identity-clothing.com
17. GOVERNING LAW – Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions is solely governed by the laws of England and the English courts. This clause does not affect your statutory rights. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence. If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.
18. ENTIRE AGREEMENT – These Terms and Conditions supersede all prior terms applied with the User. For any questions, remarks or technical issues with respect to this Site, please contact us
These terms and conditions were last updated on August 2018.